---
title: Help & Support
description: Have questions or need to report an issue with IDEXX Enterprise?
---

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# Help & Support

## Have questions or need to report an issue with IDEXX Enterprise?

### General Questions

Send us a question or feedback through the chat bot at the bottom of the IDEXX Enterprise application.

![](https://help.enterprisemanager.io/hs-fs/hubfs/image-png-4.png?width=65&name=image-png-4.png)

You may also email [Practiceconnectionservices@idexx.com](mailto:Practiceconnectionservices@idexx.com) directly and we will respond to your question as soon as we can. Please be aware that our customer support volume is higher than usual so it may take several days to receive a response. 

### IDEXX Enterprise Animana Customers Issues & Questions

#### During Normal Business Hours (Business Hours Monday - Friday 8AM-5PM GMT)

For Animana customers there is a special email address to submit all issues and questions. 

[idexx-animana-corporate-support@idexx.com](mailto:idexx-animana-corporate-support@idexx.com)

#### After Hours Phone Number for Critical Issues

+44 (0)20 3788 7508 (option 7)

 

 

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